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PLUGGING IN DISPATCH

Published Thursday, February 01, 2007

Celadon Group's Tom Glaser follows a simple rule of thumb when he looks at integrating fleet software systems: “He who has information makes better decisions.” Nowhere is that more important, he believes, than when it comes to integrating dispatch with customer service, sales and the executive suite. “Feeding real time information side to side within our fleet, as well as top to bottom, reinforces the company's base and makes our decision-making skills at the top stronger,” says Glaser, president and COO of the truckload carrier. “It's not only the speed of the information flow [that's important], but getting ...

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