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The lost world of tech support

Published Sunday, April 01, 2007

Have you ever been lost in an inhospitable and cheerless region of Technical Support? Stuck in a phone loop explaining your electronic dilemma again and again to a series of people who mean to help, but just haven't got a clue what to do if your problem is not on their script of solutions? Well if you have, this column is for you. I just spent the better part of a month in transcontinental telephone orbit among the tech supporters, and I bring news and a warning. But first, let me tell you my tale: I signed up ...

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