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Volvo and Mack issue new service tool

Published Thursday, May 15, 2008

Sister OEMs Volvo Trucks North America and Mack Trucks Inc. are rolling out a new service tool for their customers Both companies are using a new process called MVASIST, which is designed to provide customers with faster, more accurate service estimates and write-ups when trucks need service. It’s an Internet application, according to Dave Albert, Mack customer satisfaction marketing manager, that simplifies the first step of the service process by providing the service writer with integrated fleet and manufacturer information. “Our customers told us they wanted a more precise estimate of charges up front and they want the ...

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