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Blinded by the IT

Published Sunday, May 01, 2005

To the man who only has a hammer in the tool kit, every problem looks like a nail,” Abraham Maslow observed many years ago, and it applies to IT tools every bit as much as it does to hammers and saws. The business tools we select have a way of focusing our attention and efforts on some factors to the exclusion of others. It just happens; it's the nature of tools, part of how and why they work. Since 1993, Boston-based Bain & Co. has been conducting surveys to identify the management tools businesses are using around the ...

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