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Stick to your Guns

Published Monday, September 01, 2008

This year we added a $19 border security fee on each shipment between Canada and the United States. We move more than 50,000 shipments across the border each year, so this was a big decision. In light of fuel surcharges and other fees, we worried that customers might see another $19 as a nuisance or an item to negotiate away. We got the results we'd hoped for, but it took two different strategies to get there. If you haul internationally, you know how hard it can be to efficiently move freight across the border. To participate in FAST ...

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