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Rethinking the shop

Published Sunday, March 01, 2009

Quality and quantity should never be mutually exclusive in the maintenance shop. Just as fleet owners ignore either or both at great peril, they can't afford to emphasize one of these performance factors over the other. Above all, the shop must be viewed through the work it exists to perform. And this should be measured and improved upon by applying a range of management tactics and productivity tools to advance the strategic goal of maintaining and repairing vehicles as quickly as possible (read “quantity”) and as efficiently and safely as possible (read “quality”). All of this is woefully ...

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