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Hino ranks highest in medium-duty satisfaction

Published Monday, December 29, 2008

Hino Trucks ranked highest in customer satisfaction among conventional cab medium-duty truck owners in 2008, according to the J.D. Power and Associates Medium-Duty Truck Engine and Transmission Customer Satisfaction Study. Based on responses from 1,525 primary maintainers of two-year-old conventional cab medium-duty trucks, the study measures customer perceptions of 2006 model-year Class 5, 6 and 7 gasoline and diesel engines by four factors in order of importance--engine warranty, engine quality, engine performance and cost of engine ownership. Hino ranked highest with a score of 794 (on a 1,000-point scale), followed by Mercedes-Benz at 758 and Caterpillar at 748. ...

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