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No time for drones

Published Monday, August 01, 2005

Those of us who are what used to be called white collar workers can be excused now and then for thinking technology has trumped humanity in the workplace. But hold the phone, or the VOIP terminal or whatever the hell it's technically called these days, because at least one author thinks excellence doesn't have to be forsaken for the dry, computerized me-tooism that drains the spirit out of far too many American businesses. Management consultant and author Morrie Shechtman argues that insisting on real accountability — and the risk-taking and confrontation that may entail- can prevent a business ...

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