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Plumbing with pride

Published Thursday, June 26, 2008

Benjamin Franklin Plumbing was recognized at the third annual Consumer Choice Awards gala in Dallas, TX this month. Keresa Richardson, president of the residential plumbing company, accepted the award for water heater sales. It is the company’s unique approach to service, well-equipped trucks and use of technology, however, which makes the fleet a bellwether for service fleets of all types. “If we don’t arrive on time we pay our customers $5.00 for every minute we are late,” saidRichardson. “With our company, the consumer cannot lose. We have a 100% customer satisfaction guarantee.” The plumbers arrive (on ...

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