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Peterbilt, Chevrolet score high in J.D. Power rankings

Published Wednesday, November 28, 2007

For the second consecutive year, J.D. Power and Associates’ 2007 Medium-Duty Truck Customer Satisfaction Study ranks Peterbilt highest in conventional cab medium-duty customer satisfaction while Chevrolet tops medium-duty truck dealer service satisfaction. Four factors determined the overall satisfaction ranking for the conventional truck award. They are (in order of importance) vehicle performance, quality, warranty, and cost of ownership. Peterbilt scored highest, followed by Kenworth, GMC Truck, Hino, Freightliner, and Chevrolet. “There were several new conventional models launched in the 2005 model year, with Hino—a historically strong performer in the cab-over segment—completely changing over their model lineup, and Peterbilt ...

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