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Keeping score

Published Saturday, March 01, 2008

Private fleets seeking innovation in their driver performance and pay-incentive programs would do well to look at Atrium Windows, Inc. The company launched — with remarkable success — a unique Driver Performance Scorecard a few years ago with its team of 300 employee drivers. Atrium's former director of fleet operations, Jim Angel, CTP, now with T-Chek Systems, says: “We believed that driver performance deserves more than seat-of-the-pants guesswork. We approached the challenge from a systematic, mathematical perspective.” “What gets measured, gets counted. We raised standards, knowing that we might lose drivers by doing so,” says Angel. “But the ...

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